Scale Your Sales & Customer Support Without Expanding Your Overhead
Launch more campaigns, grow your brand presence, and generate more leads without the cost of building a full in-house marketing team.
DOXA® Talent: Scalable, Secure Outsourcing for Sales & Customer Support
At DOXA Talent, we’re not just filling roles. We’re creating partnerships that enable technology teams to thrive. Our team is here to help you refocus on your core mission: building, protecting, and innovating your systems while we handle the rest.
24/7 Live Chat & After-Hours Support
Robust Data & Security Infrastructure
English Speaking, Working Any Shift
Ethical Employer
Key Roles We Support
All professionals are full-time, remote, and employed through DOXA’s secure infrastructure across the Philippines, Colombia, Vietnam, United States and Kenya.
No disruption to your accounts or relationships. Just compliance-trained talent, delivered simply.
Customer Service Representative
Sales Development Representative (SDR)
Dispatcher
Account Manager
Live Chat Agent
Customer Success Specialist
Inbound Sales Representative
CRM Administrator
Hear From Our Clients
“DOXA Talent is not your typical outsourced resource. Having the ability to tap into equally talented or more talented resources at DOXA has allowed us to grow and 30-40% more throughout than before.”
Chuck Bender
CEO, Attentus Technologies
“DOXA helped us scale faster by being able to lean on their expertise to handpick great talent with a seamless onboarding process.”
Mark Sims
Founder & CEO, FIKES®
“DOXA Talent is not just a company with purpose. It is purpose with a company. They’re all about people and making impact not only in our lives but the lives of the community we live in. It’s amazing.”
Winnie Hart
Founder & Chief Right Engine, TwinEngine
How DOXA Helps You Overcome Industry Challenges
At DOXA Talent, we believe outsourcing should make your life easier, not harder. We solve the common pitfalls of outsourcing through our unique approach, called Conscious Outsourcing®.
24/7 Customer Support Coverage:
Never miss a customer inquiry with dedicated support agents available across time zones, handling phone, email, chat, and social interactions around the clock.
Dispatch & Scheduling Coordination:
Keep your service operations running on time with remote dispatchers who manage scheduling, routing, and real-time communication efficiently.
Pipeline Generation & Prospecting:
Keep your sales pipeline full with offshore SDRs who handle outbound outreach, lead qualification, and appointment setting so your closers can focus on closing.
CRM Management & Reporting:
Maintain clean, accurate pipeline data with offshore CRM administrators who log activity, update records, and generate performance reports for your team.
Customer Retention & Success:
Reduce churn and grow accounts with dedicated customer success specialists who proactively engage clients and resolve issues before they escalate.
Case Study
Your X-Factor In Building Offshore Teams
Frequently Asked Questions
Yes, for roles where DOXA’s screening process confirms the candidate profile is the right fit. Customer support quality is primarily a function of English proficiency, communication skill, product knowledge, and process adherence — none of which are geography-dependent. DOXA screens customer support candidates specifically for clear and professional verbal and written English, the ability to manage difficult customer interactions calmly and professionally, and CRM and ticketing platform proficiency. The Philippines in particular has a decades-long tradition of U.S.-standard customer service work. Most clients report within the first 30 days that their customers are unaware the representative is located internationally.
DOXA places sales support professionals who handle the operational and coordination workload that enables your domestic sales team to close more deals without spending time on administrative tasks. Common placements include lead qualification coordinators who conduct outbound follow-up on inbound leads and schedule discovery calls for your sales team; CRM data managers who maintain prospect records and ensure pipeline data accuracy; sales coordinators who prepare proposals, SOW documentation, and onboarding materials; and outbound prospecting support staff who handle list research and email sequencing management. For B2B businesses with a defined sales process, offshore sales support can increase the volume of qualified conversations your domestic closers have without adding domestic sales headcount.
DOXA customer support candidates are screened for proficiency in the CRM, helpdesk, and ticketing platforms most commonly used by U.S. businesses, including Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, ServiceNow, Zoho CRM, and others. For businesses using industry-specific platforms — ServiceTitan for home services, Kareo for healthcare, AppFolio for property management, ConnectWise for MSPs — platform familiarity is assessed during the scoping session. DOXA professionals work directly inside your systems rather than through a vendor layer, so all customer interaction history, ticket records, and CRM data live in your environment from day one.
A domestic customer service representative in the U.S. typically earns $16 to $22 per hour, equating to $33,000 to $46,000 in base salary annually, plus employer payroll taxes, benefits, and recruiting costs — bringing total annual cost to $45,000 to $65,000. A fully managed offshore customer service professional through DOXA runs approximately $1,800 to $2,400 per month all-inclusive, or $21,600 to $28,800 per year. That is a savings of $20,000 to $40,000 per representative annually. For businesses running support teams of three to ten representatives, the aggregate savings — $60,000 to $350,000 annually — are meaningful at any revenue stage. DOXA’s no-long-term-contract structure and 30-day cancellation policy mean you can scale the team up or down as volume changes.