Scale Your Property Management Operations Without Expanding Overhead

Yes. DOXA property management candidates are screened for working proficiency in the major property management platforms used by U.S.-based companies, including AppFolio, Buildium, Yardi Breeze and Voyager, Rent Manager, MRI Software, ResMan, and others. Proficiency is assessed against your specific platform during the scoping session. Offshore leasing coordinators handle inquiry management, application review, and move-in workflows directly inside your property management software following your SOPs. Offshore maintenance dispatchers manage work order creation, vendor assignment, follow-up communication, and status tracking in the same systems your on-site teams use.

Property management companies in that unit range are DOXA’s most common profile in this industry. A typical starting configuration for a 300 to 500 unit portfolio includes a leasing coordinator handling inquiry and application volume, an AR/AP specialist managing rent collection and owner disbursements, and a maintenance dispatcher managing work order intake and vendor coordination. That three-person team, built through DOXA, typically costs $65,000 to $85,000 annually all-inclusive — compared to $180,000 to $240,000 for equivalent domestic staff. As the portfolio grows, additional team members can be added within three weeks per placement. Clients at the larger end of this range — 1,000 to 2,000 units — often build a centralized offshore back-office team of five to ten professionals supporting multiple property managers across the portfolio.

Tenant maintenance requests don’t follow business hours, and one of the most common pain points for property management companies is the cost and inconsistency of after-hours coverage. DOXA’s multi-geography model provides a practical solution: professionals based in the Philippines working standard Philippine business hours align naturally to U.S. evening and early morning windows, providing coverage from approximately 5 PM to 9 AM Eastern time without night shift premiums. An offshore after-hours maintenance coordinator handles inbound calls and texts from tenants, creates work orders in your property management system, dispatches emergency-level issues to your on-call vendors, and communicates estimated response windows to tenants. For property management companies managing 200 or more units, this structure typically costs less than a part-time domestic answering service while delivering a higher-quality, system-integrated response.

Property management companies operate with two workforces: on-site staff who must be physically present, and back-office teams who support leasing, accounting, communications, and compliance from an office environment. DOXA places leasing coordinators managing inquiry responses, showing scheduling, application processing, and move-in coordination; maintenance dispatchers handling work order intake, vendor scheduling, and follow-up communications; accounts receivable and payable specialists managing rent collection, owner distributions, and vendor payments; bookkeepers reconciling property accounts in AppFolio, Buildium, Yardi, or Rent Manager; and administrative coordinators supporting operations managers across the portfolio.