Scale Your ISP & MSP Operations Without Expanding Your Overhead
Deliver faster resolutions, reduce ticket backlog, and grow your client base without the cost of expanding your local technical team.
DOXA® Talent: Scalable, Secure Outsourcing for ISP & MSP
At DOXA Talent, we’re not just filling roles. We’re creating partnerships that enable technology teams to thrive. Our team is here to help you refocus on your core mission: building, protecting, and innovating your systems while we handle the rest.
24/7 Live Chat & After-Hours Support
Robust Data & Security Infrastructure
English Speaking, Working Any Shift
Ethical Employer
Key Roles We Support
All professionals are full-time, remote, and employed through DOXA’s secure infrastructure across the Philippines, Colombia, Vietnam, United States and Kenya.
No disruption to your accounts or relationships. Just compliance-trained talent, delivered simply.
Tier 1 Technical Support Technician
Tier 2 Helpdesk Technician
Network Operations Center (NOC) Analyst
Dispatcher
Systems Administrator
Business Development Representative
Project Coordinator
IT Account Manager
Hear From Our Clients
“DOXA Talent is not your typical outsourced resource. Having the ability to tap into equally talented or more talented resources at DOXA has allowed us to grow and 30-40% more throughout than before.”
Chuck Bender
CEO, Attentus Technologies
“DOXA helped us scale faster by being able to lean on their expertise to handpick great talent with a seamless onboarding process.”
Mark Sims
Founder & CEO, FIKES®
“DOXA Talent is not just a company with purpose. It is purpose with a company. They’re all about people and making impact not only in our lives but the lives of the community we live in. It’s amazing.”
Winnie Hart
Founder & Chief Right Engine, TwinEngine
How DOXA Helps You Overcome Industry Challenges
At DOXA Talent, we believe outsourcing should make your life easier, not harder. We solve the common pitfalls of outsourcing through our unique approach, called Conscious Outsourcing®.
24/7 Helpdesk & NOC Coverage:
Keep your clients covered around the clock with dedicated Tier 1 and Tier 2 technicians who resolve tickets efficiently and escalate when needed.
Business Development Support:
Grow your client base with offshore SDRs and account managers who handle outreach, follow-ups, and pipeline management on your behalf.
Talent Shortage Solutions:
Access a deep pool of skilled IT professionals in the Philippines and beyond, so you can scale your team without competing in a tight local market.
Operational Cost Reduction:
Reduce overhead without sacrificing service quality by building a dedicated offshore team that integrates seamlessly into your existing tools and workflows.
Dispatch & Scheduling Coordination:
Keep your field operations running smoothly with remote dispatchers who manage tickets, routes, and technician schedules in real time.
Case Study
Your X-Factor In Building Nearshore and Offshore IT Teams
DOXA Talent thoroughly understands the specific roles that MSPs need to scale and match our talent with your company culture and vision. Partnering with DOXA gives you a competitive advantage in the global market and allows you to focus on doing what you do best.
Frequently Asked Questions
Yes. Near-continuous coverage is one of the operational advantages of DOXA’s multi-geography talent model. Philippines-based professionals naturally align to U.S. evening and overnight hours, providing after-hours coverage without overtime or night-shift premiums. Combined with Colombia-based professionals covering U.S. daytime business hours in near-shore time zone alignment, a DOXA team spanning both geographies can provide close to 24-hour coverage across a standard Monday through Saturday window. For MSPs with SLA commitments requiring response times beyond domestic business hours, this structure — two to four DOXA professionals covering extended shifts — typically costs less than a single domestic engineer at overtime rates.
Service desk capacity is the central constraint for most growing MSPs — more clients means more tickets, and more tickets means either hiring more domestic technicians at $55,000 to $75,000 annually or letting response times slip and SLAs erode. DOXA’s MSP practice solves this by placing Tier 1 and Tier 2 helpdesk technicians who work inside your PSA and RMM platforms — ConnectWise, Autotask, Kaseya, Datto, ServiceNow, and others — handling inbound ticket triage, remote troubleshooting, password resets, M365 and endpoint management, and first-response escalation. A fully managed DOXA Tier 1 technician typically runs $22,000 to $28,000 annually all-inclusive, compared to $55,000 to $75,000 for a domestic equivalent.
DOXA has a dedicated ISP/MSP practice with professionals specifically experienced in the operational demands of internet service providers and network operations centers. Core ISP placements include NOC analysts monitoring network infrastructure and responding to alerts, dispatch coordinators scheduling field technicians and managing service orders, customer service representatives handling subscriber inquiries and outage communications, and operations administrators supporting project coordination and vendor management. For ISPs managing large subscriber bases, an offshore customer service and dispatch team through DOXA typically reduces the cost of those functions by 60 to 70 percent while improving response consistency.
DOXA MSP candidates are screened for working proficiency in the platforms most commonly used by U.S. managed service providers, including ConnectWise Manage and Automate, Autotask, Kaseya BMS and VSA, Datto RMM, Halo PSA, SolarWinds N-central, NinjaRMM, and ServiceNow, as well as the productivity and security platforms most MSPs support — Microsoft 365, Azure AD, Intune, and common endpoint security tools. Platform proficiency is assessed against your specific stack during the scoping session. All DOXA ISP/MSP professionals operate on DOXA-issued encrypted hardware and are trained in the cybersecurity protocols relevant to managed services environments.