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We thoroughly understand the specific roles that MSPs need to scale and match our talent with your company culture and vision. Partnering with us gives you a competitive advantage in the global market and allows you to focus on doing what you do best.
Tier 1 Technical Support Technician
With at least two years of experience, they resolve issues related to Windows environments, Active Directory, and hardware and software support. As the first point of contact for internal and external customers, they help your business deliver faster resolutions, improve satisfaction, and maintain smooth operations.
Tier 2 Helpdesk Technician
They manage high call volumes with calm, empathetic communication, resolving common end-user issues or escalating tickets efficiently. Having a Tier 2 Technician strengthens your support capacity, reduces downtime, and enhances the client experience.
They support project and program managers by coordinating IT resources, equipment, meetings, and information. With four years of experience, MSP Talent brings strong communication, time management, and budgeting skills to help your projects stay organized, on schedule, and within budget.
They assist with troubleshooting network, software, and printing issues, along with performing helpdesk duties. MSP Talent excels at communicating technical information to non-technical users and works independently to keep systems running smoothly and minimize downtime.
They support lead generation and client outreach with a highly motivated, organized, and detail-oriented approach. MSP Talent builds strong relationships and drives new business opportunities, helping you expand your client base and accelerate growth.
DOXA’s MSP Talent makes it easy to find skilled IT professionals through a personalized, behavior-based matching process. Our pre-vetted talent pool streamlines hiring, saves time, and gives you a competitive edge while you stay focused on what you do best.
DOXA provides skilled professionals in IT support, system administration, dispatching, business development, and project coordination, helping streamline operations, improve service delivery, and enhance customer experience.
Yes, our IT professionals can provide round-the-clock monitoring, helpdesk support, and proactive troubleshooting to keep your operations running smoothly.
We source highly skilled candidates with industry experience, provide rigorous vetting, and ensure they have the technical expertise and certifications needed for success.
Our IT teams adhere to strict security protocols, including data encryption, access controls, and compliance with cybersecurity best practices to protect sensitive information and client networks.
At DOXA® Talent, we believe that ethical outsourcing isn’t a choice—it’s imperative for attracting and retaining top talent. This guiding principle is the cornerstone of our approach to Conscious Outsourcing®.
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